What should I ask before buying a scratch and dent appliance? Focus on five things: what caused the damage, whether it's been tested, what warranty comes with it, what the total price is with delivery and installation, and what happens if something goes wrong after you take it home. Those answers tell you whether you're getting a real bargain or a future headache.

I went into my first scratch and dent purchase with a list of questions on my phone. I felt a little silly at first. But those questions ended up saving me money and a lot of worry.

What Should I Ask Before Buying a Scratch and Dent Appliance, and Why Does It Matter?

Scratch and dent appliances are brand-new units with cosmetic damage from shipping or handling. Most are great deals. But the price tag alone won't tell you everything.

A few simple questions help you understand exactly what you're buying, what's covered, and what you'll really pay. And here's why that matters: the best deal is the one that still feels good a year from now.

Questions About the Damage

What caused the damage?

This is a great first question. A forklift bump or a tipped box during shipping usually means the damage is only skin deep. If the store isn't sure, take a closer look yourself.

Where exactly is the damage?

Ask them to point out every mark, not just the obvious one. Sides and back are usually fine, since they often end up against a wall or cabinet. Dents near hinges, door edges, or control panels deserve more attention.

Is there any damage I can't see?

Sometimes the box hides marks on the back or bottom. Ask if you can see the whole unit, including the back panel.

Questions About Testing and Condition

Has the appliance been tested?

A store that tests its scratch and dent units is a good sign. If they haven't, ask if you can plug it in before you buy.

Are all the parts included?

Check that shelves, racks, bins, drawers, and any install parts are there. Missing pieces can add cost later.

Do the doors and seals work properly?

On a fridge, freezer, or dishwasher, a good seal matters. Ask them to open and close each door with you so you can see it shut tight.

Questions About the Warranty

Does it come with a manufacturer warranty, a store warranty, or both?

Many scratch and dent appliances keep the full manufacturer warranty, but not all. Some come with a store warranty instead, and a few are sold as-is.

What does the warranty cover, and for how long?

Ask about parts, labor, and how long coverage lasts. Keep in mind that the existing dent or scratch won't be covered.

Who do I call if something goes wrong?

Find out whether repairs go through the store or the manufacturer. Knowing this ahead of time saves a lot of stress later.

Questions About Price

What's the full retail price of this model?

This helps you see how big the discount really is. If you know the original price, you can tell whether the deal is great or just okay.

Is this your best price?

It never hurts to ask politely. Some stores have a little room, especially if you're buying more than one appliance. Others use firm pricing, and that's fine too.

What's the total cost, out the door?

Ask about taxes, delivery, installation, and any fees. A low sticker price can look different once everything is added up.

Questions About Delivery and Installation

  • Do you deliver, and how much does it cost?
  • Do you install the appliance, or just drop it off?
  • Will you haul away my old appliance?
  • Are hoses, cords, or install kits included?
  • What happens if it's damaged during delivery?

What Happened When I Asked These Questions

When I shopped for a refrigerator at Appliance Shark, I found one with a dent on the lower left side and a small scratch on the top. I liked it, but I pulled out my list before saying yes.

The staff told me the dent came from a forklift bump, showed me every mark on the unit, and plugged it in so I could hear it run. They also walked me through the warranty and confirmed it covered the cooling parts.

Then I asked about the total cost. Delivery and haul-away were included, which I hadn't expected. All in all, I saved about $420 compared to the same model at full price, and I didn't have to pay anyone extra to get rid of my old fridge.

What to Check Yourself

Even with great answers, take a few minutes to look things over:

  • Doors and seals. Close each door on a dollar bill and tug. You should feel some grip.
  • Level and frame. The unit shouldn't rock, lean, or look bent.
  • Controls. Press every button and make sure the display lights up.
  • Inside parts. Shelves, racks, and bins should be there and unbroken.
  • Fit. Measure your space, including door swing and walkways, before you buy.

I'd recommend this to anyone, no matter where you shop. The folks at Appliance Shark were patient while I checked everything, which made the whole thing feel easy instead of stressful.

What Should I Ask Before Buying a Scratch and Dent Appliance? Bring This List and Start Saving

A few minutes of questions can save you hundreds of dollars and a lot of worry. Save this list on your phone, bring it with you, and shop with confidence.

Contact Appliance Shark today, or browse their scratch and dent appliances collection now and find the right appliance for your home at a price that fits your budget.

Do you have an appliance that needs repair? Schedule a repair with Appliance Shark now.

Frequently Asked Questions

What is the most important question to ask about a scratch and dent appliance?

Ask what warranty comes with it. That tells you how protected you are if something inside stops working.

Should I ask what caused the damage?

Yes. Knowing whether it came from shipping or handling helps you judge if the damage is only cosmetic.

Is it okay to ask for a lower price?

Yes, as long as you're polite. Some stores have room to move, while others use firm pricing, so respect their answer.

Can I test a scratch and dent appliance before buying?

Many stores will plug it in for you if you ask. It's a quick way to make sure it powers on and runs normally.

What hidden costs should I ask about?

Ask about delivery, installation, haul-away, and any install parts like hoses or cords. These can change the final price.